Warranties

          

              Warranties… do they do us any good at all? I hate it when I go to make a big purchase and the clerk at the store asks if I would like to buy the extra protection plan. I mean it seems fair enough but for some reason I begin feeling like I am being asked a trick question. The place gets quiet and everyone leans in... will he buy it and feel like a sucker who just paid money for something he will probably never need or worse yet have some issue that is not covered anyway? The other option is I refuse and immediately begin suspecting that the store implanted my product with some self implosion device set to go off when the implied warranty runs out. I am sure that it is programmed into whatever key code they punch in as I refuse and take a look of, “Don’t say we didn’t warn you.” From the individual behind the counter.

            For that matter I am not a big fan of insurance in general. It is like laying down a bet every month that something bad is going to happen. Every time I get away from the perceived evil lurking around the corner I get the privilege of losing the money I laid down and the option to try my luck again this month. “Oh… better luck next time… perhaps a flood or something… you never know.”

            Yet it is a necessary evil in our life so we take pains to find the best policies, the most inclusive warranties, all of which costing us the least amount of our hard earned cash. When it comes to the services rendered in our homes sometimes we are simply too overwhelmed to deal with another warranty. Usually we just want to fix whatever is broken with the least amount of pain possible.

            We advertised Lifetime Warranties Available at Crystal Clear Plumbing, LLC for a couple of reasons. Number one we stand behind our work and the products we use. I guess that is why we have pretty good warranty system; it has simply always been a backdrop for most of our years in business. We do the work correctly and we stand behind that work longer than most of our competition. It is sort of an “Old School” approach I guess, which is sad when you think about it… shouldn’t quality be a standard in all industries? Years ago a contractor did quality work and if something went wrong as a result of his work or the products he used, he fixed it… there was an understanding between the customer and the company… a form of trust that we have built and hope to share with more households.

            It seems like our society needs more companies that operate with the integrity to do the job the right way the first time. Buying a limited warranty almost feels like paying for something that should be standard. Having said that we still found ourselves having to offer extended warranties. This is because some people do not want to have to pay for another water heater in 10 years or so… unfortunately that is the life cycle you can expect on the better quality units that are installed properly. So you know what we did… we decided to sell you something besides the warranty… we sell you the service. We will come out and service the tank yearly, and update you on the condition at that time. We will inspect your entire plumbing system on that visit and save you the service call charge for any repairs that are needed. Then we can include the extended warranty as an afterthought to this already valuable service. We will keep it all working as well as we can and if we installed it and it breaks… we replace it without charging you. Our standard is that this covers parts… and labor. Most companies don’t warranty labor.

            It is just one more reason that Crystal Clear Plumbing, LLC stands apart from the competition.

http://www.crystalclearplumbing.com